Sales And Operations Must Be Tied At The Hip: Break Down Silos

A common mistake I see with my Red Rocket clients is with their organizational structure, often running their businesses with separated departmental silos.  As an example, which I will focus on this post, they think it is the sales department's job to sell accounts, and the operations department's job to service accounts, with a clear hand-off once the sale is closed, and very little collaboration between the two.  That is a big mistake which I will address below.